I wish I would have saved a screen shot but a few years back, I think when that long candle quest was about, I had an issue that I had to page on. The GM that responded kept asking me moronic questions that had nothing to do with my problem to the point when I had to step back and ask "Do you even play this game?" to which they responded "Whether or not I play Ultimate Online does not matter...."
I really wish I could have remembered the whole conversation leading up to that. At least not they at least have the canned answers to the games they promote!