This happens when managers have no experience managing the things they are managing. You can't teach management in college, you learn to be a good manager by busting your ass. Unfortunately, if you bust your ass you're too important of a resource to lose so it's the idiot that gets the promotion rather than the smart guy.
Keep doing what you're doing, don't give in to the idiotness of cubicleville.
BTW, I'm considered like 4th-tier support. On paper, you don't get to talk to me unless it's been shown that nobody else can fix the issue. We have a total of roughly 240 staff in our IT department including developers, etc with more than half in the support/implementation side of the house. I'm part of a department of 3 people. This means that, on paper, the only stuff we three see is the stuff that has stumped over ten-dozen highly paid IT "experts". Somehow though I could easily work 80-hour weeks and never make a dent in my workload. I have personally facilitated closing tickets within 15 minutes that have been open literally for WEEKS countless times. Guess who will never be promoted to a manger.
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