Dont you love that? Tech support in India ... Ok I can deal with that
Tech support in India saying hello my name is Bob and pretending he isnt in India thats just too much.
When you format you might consider a solution I implementid a cpl machiens ago.
1) get an external hard drive
2) do a complete clone of your main drive AFTER you update and put you "basic" program load on it icq, uo, TS and so on
3) remove the external hard drive and repack it in its original packing and put it on a shelf
next time this happens just go to bios set your external as disk 0 once you boot from it clone it to main hd and repack it up
