Heh, well not supporting this for freeshards kinda means we won't answer questions about it.

That said, I can bump you in certain directions. The quester uses item #FINDTYPE and not the actual name of the item, so if you can determine what the #FINDTYPE is and see if it's different for your particular shard. Problem is that even certain RunUO shards have different systems implementing Heartwood content since the base RunUO 2.0 code doesn't implement any Mondain's Legacy content, so one shard might have different values than another.
The best thing you can do is to single-step through the code and see how it's breaking. Also, study up on how to determine what the #FINDTYPE of an item is (I have a script here that tells you all kinds of information about a targeted item).
Most of all, a search through the code looking for "%tool" can be quite enlightening.
