I'm starting a movement to NOT pull forward at a fast food window.
How many times have you been nice and pulled forward, only to have the order wrong? What do you do then? Get back in line behind the last car? Or park and go inside?
And how many times have you pulled forward only to have the next 4 cars behind you get their orders and go around you? I could see if you ordered an ostrich egg omelet or something, but when you ask "Why the holdup" and they reply "Waiting for fries" you know it's BS cause at least ONE of those FOUR cars that went around you had to have gotten fries with their order.
Now, why do they ask you to pull forward? Here's why... The time from you hitting the sensor at the speaker to the time you receive your order is kept. It's used to measure metrics for how well the establishment is doing. By sending you forward they essentially "completed" your order and you are off the timer. They are having you pull forward so that their numbers look better, instead of them not being prepared with fries or something.
I'm not going to pull forward any longer. When I'm asked I will reply "No ma'am, I will not pull forward". When they ask the obvious follow up "Why not?" I will reply that I have pulled forward in the past and my order has been wrong or missing items. It takes much less of my time to check my order here at the window so it can be fixed immediately.
Thoughts?