I think you need to have another sub script that's called when people hit the "Problems" button on the quester.
It could open a menu with stuff to fill out... like
Operating System
Resolution
Windowed/Full Screen
OSI/Free Shard
etc....
Then they hit submit and it formats everything into a nice text window that they can cut/paste here when they have problems.
Or we could ask the same questions over and over LOL.