^^^^
What Mass said. The conversation went something like this.
"Hey - I pay extra for ludicrous speed. I'm not getting it."
"Really? Are you sure?"
"I'm sure."
"Have you gone to Comcast's speed testing website?"
"Yeah. I also went to some legitimate speed testing sites I actually trust to give me an accurate reading. They say you suck."
"Hmm...looks like they're right. We do suck. We shall suck less immediately, since you pay us ungodly amounts of hard-earned cash every month and you had the brains to complain."
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I may have paraphrased a bit, there.
